Terms of Use

Refund Policy: Refunds will be made in full in case of a cancelled performance. No other refunds will be made. Booking, platform, and administration fees are included in the ticket price.

Ticket Exchange Policy: For a fee of $5, date exchanges for the same production may be made online from the link in your confirmation email up to 24 hours prior to show time or by phone during business hours ONLY Mon-Fri, 10 am to 4 pm. After that time no exchanges or rain checks can be made.

Mobility Impaired Seating: If you need wheelchair, walker or ADA seating, please contact the box office Mon-Fri, 10 am-4 pm at 512-869-7469

Ticket Resell Sites: The Georgetown Palace Theatre is not affiliated with ticket resell sites such as Ticket Center, Vivid seats, Seat Geek, Ticketsales.com, and GOTICKETS. If you buy tickets from them, you are subject to their terms and conditions. Buy tickets directly from the Palace to ensure validity and fair pricing.