FREQUENTLY ASKED QUESTIONS
Q: Is your theatre handicapped accessible?
Yes. We have a designated area for those with special seating needs such as wheelchairs, walkers, and people who cannot manage any stairs. This space is very limited and often sells out. Access to this area is only sold by phone or in person, not on the website as we hold it back from general sale for those who need it.
Q: Do you have an elevator?
No. To access our balcony, all patrons must be able to climb a full flight of stairs.
Q: Do you sell concessions?
Covid Update – We are currently only selling concessions at outdoor events.
Once we return to selling concessions: we sell a variety of soft drinks, bottled water, candy bars, light snacks such as granola bars, nuts, and pretzels. Most items are $1.00 with the exception of specialty items brought in for specific shows. The concession stand is cash only.
Q: Why is the box office not open on the weekends?
We are a non-profit organization run with a small number of paid staff and a large number of volunteers. Currently the box office is not open to visitors, but we answer phone calls Monday through Friday from 10:00 a.m. to 2:00 p.m. We are also available one hour prior to show times (in person, no phone calls). We do not have the resources to do more at this time. Any voicemails left after 2 p.m. on Friday will be responded to on the following Monday.
Q: Are tickets refundable?
No. Like most other theatres of our size and nature we are unable to offer refunds for tickets purchased.
Q: Can I change the date of my tickets?
For a fee of $5, exchanges for the same production may be arranged online via the link in your confirmation email up to 24 hours prior to show time or by *phone during business hours only Mon.-Fri. 10 a.m. – 2 p.m. *We can only offer telephone exchanges during business hours Monday through Friday 10:00 a.m. to 2:00 p.m. If you call and leave a message after 2:00 p.m. on Friday, or on Saturday or Sunday for that weekend’s tickets, we will not get the message until Monday morning. That is too late for us to make any changes and your tickets are not moveable or refundable at that time.
Q: What if I have tickets at the door that I won’t be using?
Please let the House Manager know that you have tickets to turn in. If we are able to resell them at the door you will be offered credit for another performance within the same season. There is a $5 fee for this service. We cannot offer you credit if the seats are not resold.
Q: Do you have group rates?
Group discounts are automatically applied to orders of 10 tickets or more: $2 off of each adult, senior or student ticket. Not applicable to child tickets. Groups of 20 or more can be reserved without payment by phone by a group leader. They must be confirmed and paid at least two weeks prior to the show date. 512-869-7469 ext. 1
Q:I purchased flex passes last year but only used a few of them. What happened to them?